IT Services
Managed IT That Runs as Reliably as Your Mission
End-to-end IT management, helpdesk support, and infrastructure operations, built for agencies and contractors running mission critical work.
The work that happens before the ticket, not after it.
When the network, deployments, device lifecycle, and vendor escalations are handled as one practice, the asset record matches reality, the device that ships is the device that's managed, and the pattern that would have become an outage gets caught first.
Seven disciplines, run as one practice
Most vendors specialize in the help desk and treat the network, deployments, device lifecycle, and vendor escalations as someone else's problem. We run all of it under one engagement, so the gaps between vendors simply don't exist.
Network & Connectivity
The network and everything connecting to it, from wired and wireless performance to the IoT devices joining the edge, run as one environment. Security posture across it is handled by our Cybersecurity & GRC practice.
Network optimization
Performance tuning, segmentation, and monitoring across wired and wireless infrastructure, with visibility into what's actually slowing a connection down.
IoT connectivity
Onboarding, segmentation, and monitoring for IoT-connected devices, so sensors and connected equipment join the network without becoming its weakest point.
Deployment, Field & Lifecycle
The physical journey of every device: rolled out across sites, serviced where it lives, and tracked from the day it's issued to the day it's retired.
Deployment & remote installation
Coordinated rollout of new hardware and systems across sites, including remote install and configuration for locations where an on-site technician isn't practical or budgeted.
Field services
On-site dispatch for installs, moves, and break-fix work, coordinated against the same ticket and asset records your help desk already uses.
Device lifecycle & management
Procurement, refresh scheduling, and secure retirement tracked against a single asset record, with enrollment, configuration policy, and compliance enforcement applied the moment a device joins the fleet.
Help Desk & Vendor Support
The first call when something breaks, and the vendor relationships that get it fixed when the fix isn't ours to make.
Help desk
Support that prioritizes what's urgent, so a stuck user isn't waiting behind a low-priority ticket.
OEM & warranty support
Coordination with hardware and software manufacturers on your behalf, including warranty claims and replacement, so a vendor escalation or an expiring entitlement never becomes your team's part-time job.
Already on contract. No solicitation required.
Three pre-competed MNIT contract vehicles cover devices, professional services, and networking equipment. Minnesota state agencies and eligible Cooperative Purchasing Venture members can often initiate work by issuing a purchase order referencing the contract number, without a separate solicitation.
Computers & Devices
Business-class desktops, laptops, tablets, and monitors, with device configuration, imaging, asset tagging, and deployment services included.
State agencies, CPV members & public entities
MNSITE 2.0: Professional Services
IT professional and technical services, including staff augmentation and advisory support, delivered under individually executed Work Order Contracts.
MN executive agencies & MNSITE participants
Telecom / Networking
Full Cisco Global US Price List: routers, switches, networking hardware, maintenance agreements, and installation services.
State agencies & all CPV members
Thirty minutes. A clear picture of what's possible.
What we'll cover
Send the details below and we'll follow up within one business day to set up a 30-minute call. Most conversations cover:
- Current compliance posture and certification gaps
- Infrastructure friction points and where risk lives
- Whether Procellis is the right fit for your program
Prefer to read first? The capabilities statement covers contract vehicles, certifications, and past performance.
View capabilities statement